Refund Policy

1. Service-Based Business

Saki Services provides home services such as AC cleaning, home cleaning, plumbing, electrical repairs, and maintenance solutions. As our offerings are service-based rather than physical products, refund requests are reviewed on a case-by-case basis.

2. Eligibility for Refunds

A refund may be considered in the following situations:

• The service was paid for but could not be delivered by Saki Services.
• A duplicate payment was made for the same booking.
• The booking was cancelled by Saki Services and no alternative appointment was provided.
• A billing error occurred during payment processing.

3. Non-Refundable Situations

Refunds generally will not be issued under the following circumstances:

• The service has already been completed.
• The customer was unavailable at the scheduled appointment time.
• Incorrect booking information was provided by the customer.
• Additional work requested during service was completed as approved.
• Dissatisfaction resulting from pre-existing conditions beyond the technician's control.

4. Cancellation Before Service

Customers may request cancellation before the scheduled service appointment. Eligible cancellations made before technician dispatch may qualify for a full refund, subject to review.

5. Service Quality Concerns

If you are dissatisfied with a completed service, please contact us within 48 hours of service completion.

Before considering a refund, Saki Services may offer:

• Inspection of the reported issue
• Corrective service where applicable
• Alternative resolution options

6. Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Actual processing times may vary depending on your payment provider, bank, or payment method.

7. Changes to This Policy

Saki Services reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page.